REQUEST:
Request is a quotation request for services and/or prices and do not obligate the client/buyer for booking or payment.

BOOKING:
Booking is a confirmed order. By making a booking to Baltic Tours, the client/buyer provides travel details concerned (dates, times, number of persons etc) for proceeding with the booking as well recognizes and accepts all terms and conditions stated below. By receiving a confirmation from Baltic Tours both parties are engaged in a contract in which Baltic Tours is responsible for delivering the service described in respective correspondence and the buyer is responsible for paying for the service without delay or deductions.
All bookings, changes of bookings and cancellations should be made in written form (E-mail, fax) and they will be confirmed as soon as possible. Should the hotel/s (or other services) selected be unavailable at the time of booking, alternative arrangements will be offered. Booking is confirmed with Baltic Tours booking number and in the further correspondence the number is required to be mentioned.
Booking fee 8 EUR per service will be added to the price, booking fee for group bookings 10% of the total amount will be added.

CANCELLATION:
In case of cancellation of confirmed booking, we reserve the right to charge handling fee in min. amount 50 EUR per booking.
Cancellation fees are percentage of the total booking value, if not agreed otherwise.

Cancellation terms for groups:
Up to 31 days prior to arrival-free of charge
30-22 days    40% of total booking value
21-15 days    70% of total booking value 
14-11 days    90% of total booking value
10 days-no show 100%

Exception:

• For group bookings starting from 21 rooms Baltic Tours shall have the right to impose separate prices, payment and cancellation terms.
• In case the booking fails to meet the requirements for groups, Baltic Tours shall have the right to impose the prices, payment and cancellation terms applicable for individuals.

The effective date from which the days to arrival will be counted is the day when Baltic Tours has recieved the written cancellation notice. Changes of dates and reductions in group size are considered to be cancellations unless otherwise agreed in written form.
The effective days are Mon to Fri from 9:00 AM to 5:00 PM Estonian time except public holidays.

PENALTY:
Penalty means the monetary indemnification to be paid to Baltic Tours upon the amendment, cancellation and/ or non-use of the booking. Upon the failure to use or cancel the Order in due time the penalty shall be on regular basis 100% of the value of the confirmed order.

RATES:
All rates are net (commissionable if agreed), and include all taxes. Prices are subject to changes without prior notice when factors occur beyond our control. Therefore they are subject to our final confirmation at the time of booking - once the booking is confirmed, they can not be changed.

VOUCHERS:
All FIT clients and group leaders should have a separate voucher for each service required if not otherwise agreed. Vouchers should state all details of the booking and the remark Booked and payable via Baltic Tours.
Hotel clients should leave their accommodation vouchers to the hotel reception. For all the extra services provided by the hotel, clients have to pay directly to the hotel on departure.

PAYMENT:
Unless otherwise agreed, full payment for the requested services for groups is required 35 days prior to arrival; full payment for the services for individuals is required 14 days prior to arrival.
Payment should be forwarded to our bank account indicated in the invoice no later than the invoice due date.
All bank charges (domestic and foreign) are to be paid by the payer (Full payment to the recipient)
Baltic Tours Ltd reserves all rights to cancel all the reservations or stop the provision of all the services in the event of non-payment or partial payment for the bookings or for the services already provided. Baltic Tours shall not be responsible for the damages caused due to the cancellation of the reservations or stoppage of the provision of the services.

LIABILITY:
In all travel arrangements Baltic Tours acts only as an agent for contractors, providing hotel accommodation or other tourist services. Baltic Tours therefore assumes no liability in cases of accident, loss, delay or interference with the tour by force majeure or other events beyond our control.